Frequently Asked Questions

Everything you need to know about JK beauty, products, and shipping.

Are JK products cruelty-free and vegan?

Yes, all JK products are 100% cruelty-free. We do not test on animals, and the majority of our range is vegan-friendly. Please check the specific product page for a full ingredient list.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take 7-14 business days depending on the destination and customs processing.

What is your return policy for opened skincare?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you experience an adverse reaction, please contact our support team for assistance.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments via Afterpay.

Can I change or cancel my order after it has been placed?

We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer service team via live chat or email.

Are your products safe for sensitive skin?

JK products are formulated with high-quality, dermatologically tested ingredients. However, we always recommend performing a patch test on a small area of skin before full application.